How It Works

We will wash, dry, and fold any item that you typically wash in a washing machine, such as clothes, towels, bed linens, bath mats, comforters, and blankets. If your garments are heavily soiled or have a lot of pet hair, we will make a best effort to get them as clean as possible for an extra charge. Unfortunately, Waash does not offer a dry cleaning service yet.

Absolutely! Select from the options during booking to include additions such as fabric softener, or leave a comment in the order notes.

We will do our best to treat stains and recommend solutions for cleaning, such as pre-treatment. However, we cannot guarantee all stains will come out. If you have a stain to be treated, please make a note in your order instructions. We will not apply any special treatment for stains that are not mentioned in the care instructions. If something happens to your garment while it is in our care, we will flag it for you with a special tag on the garment. If we happen to miss the issue during our quality inspection, please email us at care@waashlaundry.com and we will re-clean your item for free.

While we currently are not able to offer specific brands of detergent, our standard wash only uses trusted brands such as All, Tide, and Bounce. If you would like a specific type please leave a comment in the order notes and we will try to accommodate. Our goal is to offer specific detergent selections by Spring 2025. If choosing specific detergent is important to you, please let us know! We are always trying to improve our service and greatly value your feedback.

Leave your order with the front desk for "Waash Pickup," and include your full name with the order.

Our pickup and delivery window is from 9am - 4pm, Monday - Friday. We will send you a notification when your driver is on the way.

We understand! We will follow up with you soon after to remind you to schedule again.

Our staff will pick up your laundry from your doorstep, office, or hotel. No need to be home! Please do make it available outside your home, or with an attendant if at a hotel or apartment complex. You can place your laundry in a plastic bag and we will return it in a Waash-branded laundry bag that you can use with your next order. 

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Please place special items in a separate, smaller bag within your larger bag. If you have multiple items that require different care instructions, please place a note each bag so that we may follow your instructions for each bag.

Our standard turn-around time is two business days. Next-day and same-day service are available for an additional fee. Our delivery windows are from 9am - 4pm, Monday through Friday. You will receive a notification once your order is complete and on the way for delivery. If you want delivery by a certain time within the window, we will do our best to accommodate! Please leave us a note in the order comments about your situation.

We will do our best to treat stains and recommend solutions for cleaning, such as pre-treatment. However, we cannot guarantee all stains will come out.

We always prioritize the safety of our staff during weather events. While we aim to provide consistent and predictable service, there are times when it is not safe to operate. During these times we will communicate with customers who have orders scheduled and automatically reschedule for a time that we expect to be operational again.

The minimum order size is our small, "Essentials" service.

We will ask that you notify us with a description of the item (type, size, color) and your order number, and give us two-days to locate it. We also ask that you look around to make sure it was part of your order and that it wasn't hidden with another garment in your order. If we cannot resolve it after two-days we will contact you to discuss options for replacement or compensation.